Hopefully any question you have will be answered here... Membership Q's How can I cancel my membership? Please email firstname.lastname@example.org. Take some time to make yourself aware of our terms and conditions surrounding cancellations How can I freeze my membership? Please fill out our freeze form at this link; http://unbouncepages.com/freeze-membership-2023 Please be aware of our terms and conditions surrounding freezes Am I committing to a contract when joining Raw Gym? All we ask for is a 90 day commitment from you when you join. Give us time to get you settled in... I've cancelled my membership, why am I still being charged? Please see our terms and conditions page which will outline our cancellation policy; https://www.rawgyms.com/terms-and-conditions/ Can I delay my start date when joining? Yes. Just specify to our membership team what date you would like to start. Can I change the date that I pay for my membership? Yes. If you have a preferred date, contact email@example.com and let our team know. Do I have dual access with my membership? Yes. All of our memberships offer roaming access to both Sandyford and Donnybrook How can I update my payment details? There are a few ways to achieve this. Email us at firstname.lastname@example.org and we'll take it from there Raw + App Issues My app is not working, I can't access my barcode There could be a few reasons for this. Please visit us at reception and we'll look to get this sorted for you How do I book classes? You can book in to any of our classes via the Raw Gyms + app. I'm unable to book classes? If you have only registered, please allow up to 24 hours for us to verify your app access. Otherwise, contact us at either reception and we will see what the issue may be. Other Questions How do I get started with my program? We can book you in either at reception or over the phone. The schedule will depend on trainer availability. Is Personal Training available? Yes. Simply grab one of our trainers or our club manager who will be able to get this looked after. Can I bring someone to try out the gym? Yes. You can offer a referral to a friend or family member who may be able to earn you a free month on your membership if they join. Where can I find class timetables? You can find all class times here What kind of classes do we offer? We offer a range of classes including; yoga, pilates, spin, pump, Raw Strength & many more When do classes open for booking? Classes will become available at 12pm every day for the following 48 hour period What are the opening hours? Our opening hours are: Monday - Friday: 5am-11pm Saturday, Sunday and Bank Holidays: 7am - 8pm Is there a Day Pass rate? Yes, our day passes are €15 and can be purchased online or at reception. Does Raw sell any merchandise? Unfortunately not at the minute, but we may have something in the works... Are there shower or sauna facilities? Yes, we have full shower facilities and a sauna in each changing room Is there parking for members? Yes, we have parking facilities at our Sandyford club. Unfortunately, Donnybrook only offers on-street parking.