Internal Training

January - March 2023

External Courses

Raw development plan

  • Deliver outstanding customer service - greeting, scripts, phones presentation

 

  • Basic admin skills - new member calls, hourly counts, class stats, reminder emails, KPI's

 

  • Hygiene - maintaining clean work station, counters, mats, floors, changing rooms, etc.

Level Up!

  • Deliver outstanding customer service - greeting, scripts, phones, presentation
  • Advanced admin skills - default/cancellation calls, Glofox bookings & timetables, daily handovers
  • Hygiene - maintaining clean work station, counters, mats, floors, changing rooms, etc.
  • A: Basic sales - ability to book in and take a tour around the gym
OR
  • B: Basic class teaching - ability to take a Burn or Strength class
Level Up!

  • Deliver outstanding customer service - greeting, scripts, phones, presentation
  • Specialist admin duties - freeze/unfreeze, cancellations, defaulters, handovers, members email account, Z reads
  • Hygiene - maintaining clean work station, counters, mats, floors, changing rooms, etc.
  • A: Advanced sales - tour & phone sales
OR
  • B: Advanced class teaching - ability to teach a Strength/Burn class and Choreographed class
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